A cool free wallboard ucguru adventures of a voice monkey. Build real time and historical wallboard or dashboards for your callcenter with a plug n play interface. This does have some advantages for us now as we can run custom reports using this connection as well as getting information for the wallboards. Here are the top 20 uccx features that are requested by our customers, packaged and priced for simple integration. Nov 28, 20 informix database drivers installed from cisco unity tools or another source. Cisco uccx statistics not appearing in wallboard variphy. Custom software for cisco ucm, uccxucce and cisco telepresence. This will produce reports that can show you who is doing what on the internet and block out various sites and categories like porn. Wallboard software and hardware are supported by the thirdparty wallboard vendors, not by cisco. Comstice wallboard integrates with cisco ucce, pcce and uccx for realtime and historical reports. Create many wallboard layouts tailored to your organizations needs. I know of the cisco intelligence centre but apparently it only supports historical reports for uccx 9 and we are after realtime agentcsq stats. Troubleshooting erroneous call flows and toll fraud in cisco unity and uccx. Coupled with our deployment bundles these twenty features will cover the advanced features a strategic manager needs to create a highly optimized contact center and improve the customer journey.
Cisco uccx wallboard uccx dashboard download free trial. Wallboard software with the new service ensures that the wallboard server always displays data from the master database server of unified ccx. There are several different wallboard applications for cisco ipcc uccx, this one however has a number of unique features. Ist has implemented cisco customer care solutions since 2002, in fact we are the first cisco atp within the middle east. Wallboard android app for cisco uccx and ucce on vimeo. To apply a patch if you import stock reports from unified intelligence center, then run the cli command utils uccx synctocuic permission all to reset the permissions of the user groups.
Uccx wallboard development part 3 adventures of a voice monkey. Easily configure wallboard widgets on the fly for agent state and multiple csq statistics on one screen. Ipcc wallboard gathers realtime information from cisco ipcc express 3. Updated machines that were able to get to cisco wallboard previous to the update got a page cannot be displayed in ie and edge. The password for this user can be set at password management page of the unified ccx administration web interface. I was wondering if anyone else out there has had a crack yet as im not 100% positive which services etc i should be watching. Kb3163018 causing problems with cisco ccxfinesse web pages. Cisco team wallboards and dashboards inova solutions.
Using cisco uccx cuic as a wallboard and cscun28885 tomcat inactivity timeouts a coworker of mine was involved in a new cisco uccx rollout where the client was looking to use a cuic report on a large led flat screen as a wallboard solution. Hey all, i am trying to set up monitoring of a new cisco uccx system for a client. Just like variphys cdr and call analytics reporting, uccx agent and contact service queue csq activity and statistics reports are highly customizable and dynamic, allowing you to specify what agentscsqs the report is going to include, as well as what details and statistics should appear. Reporting administration on unified ccx import of stock reports. Cisco unified ccx lecture on video will give you the concept you need to understand what and how cisco unified ccx operates and how its component interacts with each other. If you use wallboard software in a high availability ha deployment of unified ccx, you must work with your wallboard vendor to use the new api exposed by unified ccx. All video calls are logged in cisco unified ccx historical reports and cisco unified intelligence center reporting applications. Updated and resolution uccx access the database for. Our team of experts are well equipped to design, implement and support your cisco uccx that will meet both your business and customer needs. Use the realtime snapshot writing configuration for wallboard web page to enable the system to write data to the wallboard system.
Call analytics for avaya call analytics tool is a server program that monitors avaya vdns, acd hunt groups and extension obje. Saas is leader in cloud contact center software, helping organizations around the globe create customer and contact center employee experiences that are. The solutions architecture also allows it to serve as a presentation layer for other systems. Reset the wallboard user and the historical reporting user password to anything you like we will use these later on. The ccinfo application collects realtime information from the cisco unified contact center ucc express environment and can display it on large wall displays or on any desktop, either in a web browser or within the cisco ucc express agent desktop. Uccx wallboard development part 3 adventures of a voice. Contact centers are faced with the challenge of optimizing resources staffing, training and effective coaching, while at the same time improving customer experience and loyalty. Most of wallboardsdashboards for cisco uccx ucce are developed by 3rd party software vendors, most of them are cisco solution partners. Add ccelike experience namely in the areas of chat to uccx installations also with the hybrid chat gadget that can replace socialminer chat. Installing a unified communications application on. By connecting nice uptivity performance management to your contact center phone system, you can generate reports that deliver vital performance information and highlight where adjustments need to be made on an agent or group basis. Cisco unified contact center express administration guide. You can optionally enter the ip address of your uccx system to simplify the installation by automatically configuring wallboardfx once the trial license is installed. Click update and you should start seeing statistics in your variphy wallboard for this uccx cluster.
Installing cucm and cuc licenses using prime licen. The guide of tips and insights for cisco uccx and contact centers is designed to assist organizations who are looking at improving adoption of their contact center solutions for both agents and managers. It retrieves the realtime and daily historical data from cisco unified contact center enterprise ucce and cisco unified contact center express uccx platforms via wallboard server. Reports tailor to show you how your call center statistics are performing over days, weeks, months, etc. Gila and ucguru wallboard compatibillity with uccx. Free wallboards for cisco unified contact center express uccx ccx by aaron harrison. For more information, see the command line interface section of the cisco unified contact center express administration and operations guide. Customize wallboards and supervisor dashboards by assembling prebuilt, reporting gadgets on the wallboard canvas that show the historical and realtime statistics of the call center in the required colors and sizes. Based on their profile function, teams, sites, agents are automatically provisioned or migrated to the right bundle of communications services. Wallboard works for both uccx and ucce and so do the android and ios app.
The password 43 cisco unified contact center express historical reporting administrator and developer guide, release 8. Generate a cisco uccx report uplinx report tool uplinx software. Cisco uccx tools and resources resources tools answer file generator cisco unified communications compatibility tool cisco unified communications sizing tool can be used for uccx ace l. Audio tools are an essential part of any uc engineers toolkit. Uccx wallboard development part 2 adventures of a voice. This piece of software can be loaded onto an agents individual workstation and be customised per queue but can also be template based depending on the type of contact centre. Custom software development for cisco collaboration and contact center platforms the technical expertise accumulated by our team over the years we have been on the software development market, allows us to offer the most efficient approach to solving your problem. There are a number available, including a nice one from tenox, as well as the free of charge wallboard 2. After creating the report, running it via a permalink and adjusting screen resolution and internet. Development engineer at ipcommute uk ive noticed that one of the major oversights in a cisco contact centre express deployment is a reasonable wallboard.
Jun 16, 2016 kb3163018 causing problems with cisco ccxfinesse web pages we updated some windows 10 workstations with the june 2016 updates. Support for the application client operation on windows 7 64bit machines is through wow64 emulator m. I liked the free of charge wallboard, but it was broken for uccx 8, and had a pretty dated look, so i decided to update this wallboard, making it compatible with uccx 8 and up, as well as giving it a significant facelift. Comstice wallboard has free apps available when using the wallboard solution in your cisco contact center. Comstice quartz also helps to create custom reports, add third party data to the reports, schedule the reports to run periodically and to be delivered to the list of recipients as a web link on an email. Uccx reporting and analytics isi telemanagement solutions. Report tool for cisco unified communications uplinx software. Realtime reportingto generate reports that provide detailed information about the status of. Expertflow dashboardwallboard for cisco contact centers. Customer guide to cisco uccx integrations 2 customer guide to cisco uccx integrations revision march 2016 about incontact incontact nasdaq. There are several use cases i wanted to highlight where these audio tools come in handy. There are several different wallboard applications for cisco ipccuccx, this one however has a number of unique features. The best cisco uccx wallboard is about to get even better unifiedfx, the leader in cisco voip end point and uccx agent management will shortly be announcing wallboardfx 4. Hi everyone, was wondering if anyone could recommend a wallboard solution for uccx 9 that would show realtime stats on the wallboard screen.
The following walk through provides stepbystep procedures for using audacity to create and edit prompts for use on cisco unified contact center express. My latest task is to gather requirements for a custom wallboard to integrate with uccx 8. All aboard cisco uccx 12 whats new in cisco uccx 12. The phoneup for free offer allows any cisco ucm user to get a free phoneup promo bundle. Dec 11, 20 we show you how to automatically generate comprehensive documentation and reports for cisco unified communications in no time. If you work at a company like vivid or playboy than you wouldnt want to block that category, but you get the idea. Login to the uccx admin and then go to tools password management. Available for cisco unified contact center express uccx 8.
Maybe this could be another post adventures of a voice monkey my adventures in the world of cisco uc. Infortel select delivers reporting flexibility, granularity, and customizability needed for effective analysis and business decisions where native uccx reporting through cuic falls short. The audio is recorded by your existing call recording software, and video and webcollaboration actions are logged. Were thrilled with the latest release of cisco unified contact center express uccx 12, that is packed with a lot of new features and enhancements, that will enable you to deliver an even more superior customer experience within this blog post, we will deep dive into some of the latest features of cisco uccx, while there are many new enhancements, we will. Custom software development for cisco collaboration and contact center platforms. Wallboard software with the new service ensures that the wallboard server always displays data from the master database server of unified ccx and no manual intervention is required. Dashboard wallboard reporting general software forum. Comstice quartz offers access to cisco uccx stock reports as well as comstice stock reports created for cisco uccx with industry best practice. I know of the cisco intelligence centre but apparently it only supports historical reports for uccx 9.
Finesse gadgets for cisco call center uccx ucce pcce. Variphys cisco unified contact center express uccx statistics are delivered in realtime to every screen needed within a single dashboard. Expertflow dashboardwallboard for cisco contact centers uccx, ucce, pcce. Feb 26, 2014 as ever on trolling the internet i found a cool post and free download of another wallboard based on the cisco forums 2. To do this, you must assign a dsn, user id, and password. With the help of capterra, learn about cdr call reporting for cisco, its features, pricing information, popular comparisons to other call accounting products and more. Worlds first cisco unified ccx selfstudy kit, design to help anyone with basic cisco unified communication knowledge to learn, deploy and configure cisco uccx platform. Wallboard application for cisco ucc express ccinfo.
Wallboard is also an excellent way to communicate with your contact center staff supervisors may push text messages to inform agents about important events and changes. Unify uccx management across your entire cisco uc stack manage, from a single tool, your endusers across all their cisco enterprise communications services. Free cisco uccx wallboard uccx dashboard trial this free thirty day trial allows you to try out and test all of wallboardfx s great features. During installation of your wallboard software, you must configure your wallboard software to access the unified ccx database.
Before you can configure the odbc source you have to reset two password on the uccx server. Wallboardfx a certified cisco uccx compatible cisco wallboard. Wallboardfx is a certified cisco compatible product that has completed full interoperability verification testing ivt continued. Now, when the consultedagent moves to work state and gets a call on icd line while work timer is expired. The uplinx report tool for cisco unified communications saves you time by automatically producing customized professional reports in html, excel, csv, windows help and word format in minutes a task that otherwise takes many hours. Set the passwords for wallboard user and historical reporting user on the uccx server.
Comstice wallboard app works alongside with comstice wallboard server application or standalone in demomode. Wallboard integrates with uccx and ucce databases for the realtime and the historical data as well as making a direct socket connection to cti processes to listen to realtime events. Generate a cisco uccx report uplinx report tool youtube. Uccx by the cisco middle east partner of the year 2018. Cisco unified ccx report description guide, release 11. Free wallboards for cisco unified contact center express uccxccx by aaron harrison. Vsr2 continues to bring you the latest in wallboard software giving you control and content delivered to your fingertips and allowing you to create and display in the form that fits your needs now and in the future. Customer response management software used to manage it, facilities and other operations work orders realtime. I have constantly been asked for this from the business and it has to do with a specific report that is needed that generates more than 8000 rows of data.
Free wallboards for cisco unified contact center express. Richcall agent app can be integrated into cisco finesse, including the single signon feature. You have to use the canned reports and if you need fields from multiple reports to make a single report, you have to dump data from these reports and merge using a third party tool note. Jan 10, 2018 variphys cisco unified contact center express uccx statistics are delivered in realtime to every screen needed within a single dashboard. Ucguru and gila we are intending to upgrade uccx to version 10. Contact center solutions like cisco uccx are designed to deliver a highly secure, available, virtual, and sophisticated customer interaction management solution. Inova solutions, a cisco preferred solution partner, works closely with cisco to provide enhanced, cisco compatible realtime reporting solutions that deliver critical metrics to your team via customized views for wallboards, dashboards and mobile devices. Aug 07, 2011 do you really need to talk to the it guys to modify a wallboard. Video call with webcollaboration for cisco uccxucce. Wallboardfx is a easy to use cisco contact center wallboard for uccx. Another option would be to use the free edition of untangle. Oct 17, 2011 a great piece of software that fully integrates with uccx including uccx ver 8.
Configure parameters under real time snapshot configuration for wallboard on the uccx server. Ucguru is allowing everyone to to use this wallboard free of charge which is pretty cool but he has also added a few cool features over the basic first steps found in the original. Wallboardfx is a certified cisco compatible product that has completed full interoperability verification testing ivt. Our gadgets help you make a smooth transition from cad to finesse without loosing functionality that you were used to from cad. Updated and resolution uccx access the database for reporting.